I communicate primarily through email. Just send me a message through the contact us page and I will get back to you as quickly as I can. I get a lot of email, so if I don’t respond then feel free to send a follow up. I do my very best to answer every question that comes in and if you have any issues with your purchase I will help out however I can.

One thing you will notice is that I do my very best to answer every question you have and to respond quickly. No ticketing system, just send me an email. I will help you get things up and running the best I can. There is of course a limit to what kind of support I can provide, but I will do my best to help you enjoy your virtual pinball setup. The documentation for all my products is the best available (see here) and I continue to update the documentation over time so things are always up to date.

Just let me know what was damaged or if something is missing and I will send you a replacement free of charge.

Typically it takes just 2 business day to get an order out the door, but depending on how busy things are it can be up to 3-5 business days, with the large kits taking the longest amount of time. I do not work on Sundays to allow for some time with the family and God. During the months of December through March, shipping can be more than 2 weeks due to high order volume.

I ship worldwide, I have shipped products to all countries. At this time I do not have a great way to charge for shipping worldwide but I do refund to actual amounts after shipping out. If you are in Canada, I have found a good service to lower shipping costs that a few of my customers have used: https://shippsy.com/

So as long as your order hasn’t been shipped yet, you are able to cancel it. Just send me a note through the contact us page.

Feel free to email me at the contact page! Check out tech specifications and guides on the documentation page!

Yes you can add to an order, if the previously placed order has not shipped yet. Please place a new order on my website and set it to "local pickup" for shipping. Then, when prompted to leave a note, say "merge with order number: ####". After the order is placed, email me, and I will confirm that everything goes through!

If you realize that you input the wrong address, please email us using the contact page right away! If it hasn’t been shipped yet, we can change the address.

CSD is not responsible for the re-shipping cost of packages that have the address incorrectly input by the buyer. If the package has delivery confirmation or cannot be delivered to the input address and the buyer cannot pick up the package, it will be considered package abandonment, and the buyer will be responsible solely for the cost of shipping and contents of the package.

If the package is returned to sender, the buyer will have the option to pay for re-shipping or to get a refund of the contents of the package.